pd77 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how pd77 ("pd77", "we", "us", "our") collects, uses, discloses, and safeguards the personal information of individuals ("you", "your", "Player", "User") who access or use the pd77 website at https://pd77.io and all related services, games, and features (collectively, the "Platform").

By registering an account on pd77, making a deposit, placing a bet, or otherwise using the Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.

This Policy should be read in conjunction with the pd77 Terms & Conditions, which govern your use of the Platform as a whole. This Policy forms part of the Terms & Conditions by reference. In the event of a conflict between this Policy and the Terms & Conditions on any data-related matter, this Policy shall prevail.

2 Data We Collect

pd77 collects personal data through several channels: information you provide directly during registration and account management; information generated automatically through your use of the Platform; and, in limited circumstances, information received from trusted third-party sources such as identity verification providers and payment processors.

2.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, email address, Bangladeshi mobile number, and residential address as provided when creating your pd77 account.
• Identity verification documents: Copies of government-issued photo identification (National ID Card, passport), proof of address documents (utility bills, bank statements), and proof of payment method ownership, submitted during Know Your Customer (KYC) verification.
• Financial information: Payment method details associated with deposits and withdrawals, including mobile banking account references (bKash, Nagad, Rocket, Upay) and bank account or card identifiers. Note: pd77 does not store full card numbers; payment processors handle card data directly under their own security standards.
• Support communications: Records of conversations with the pd77 customer support team via live chat, including the content of messages, timestamps, and any attachments you provide.
• Responsible gaming preferences: Settings you configure for deposit limits, session time limits, cooling-off periods, or self-exclusion requests.

2.2 Information Collected Automatically

• Device and technical data: IP address, device type and model, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage and behavioural data: Pages visited, games played, bets placed (including bet amounts, outcomes, and timestamps), session duration, features accessed, and navigation patterns within the Platform.
• Transaction data: A full record of all deposits, withdrawals, bonus credits, and wager transactions associated with your account, including amounts in Bangladeshi Taka (৳), timestamps, and payment method references.
• Location data: General geographic location inferred from your IP address. pd77 does not collect precise GPS-level location data.
• Cookie and tracking data: Data collected via cookies, web beacons, and similar technologies as described in Section 6 of this Policy.

2.3 Information from Third Parties

pd77 may receive personal data about you from third-party sources in limited circumstances, including identity verification agencies engaged to confirm the authenticity of KYC documents, payment processors who communicate transaction outcomes and fraud signals, and fraud prevention databases used to identify and mitigate risks associated with specific accounts or payment instruments.

3 How We Use Your Data

The personal data collected by pd77 is used for the following specific purposes. We do not use your data for any purpose that is incompatible with those listed below without first obtaining your explicit consent.

4 Legal Basis for Processing

pd77 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual necessity: Processing required to fulfil our contractual obligations to you under the pd77 Terms & Conditions, including account creation, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations, age verification requirements, and responses to lawful authority requests.
• Legitimate interests: Processing carried out in furtherance of pd77's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your fundamental privacy rights.
• Consent: Processing based on your explicit, freely given consent, including the sending of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing & Disclosure

pd77 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your personal data with the following categories of recipients where necessary to deliver the pd77 service or fulfil legal obligations:

5.1 Service Providers

pd77 engages trusted third-party service providers who process personal data on our behalf and under our instruction. These include payment processing partners (bKash, Nagad, Rocket, Visa, Mastercard), identity verification and KYC service providers, game software suppliers (including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi), cloud hosting and infrastructure providers, and customer support platform operators. All service providers are contractually bound to process your data only as instructed by pd77 and to maintain appropriate security standards.

5.2 Legal and Regulatory Authorities

pd77 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by applicable law, valid legal process, or in order to protect the rights, property, or safety of pd77, its players, or the public.

5.3 Fraud Prevention and AML

pd77 may share information with fraud prevention agencies and financial intelligence databases where this is necessary to prevent financial crime, protect players from fraud, or fulfil anti-money laundering obligations. Where such sharing occurs, the relevant agencies may hold your data and use it to prevent fraud and money laundering and to verify your identity.

5.4 Business Transfers

In the event that pd77 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, pd77 will take reasonable steps to ensure that appropriate privacy protections remain in place and that you are notified of any material change to the entity responsible for your data.

6 Cookies & Tracking Technologies

pd77 uses cookies and similar tracking technologies to operate the Platform, maintain your session state, and improve your experience. The following categories of cookies are used:

You may manage your cookie preferences through your browser settings. Please note that disabling essential or security cookies may impair Platform functionality and your ability to log in to your pd77 account. For further information on managing cookies, refer to your browser's help documentation.

7 Data Retention

pd77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account relationship with pd77 and for a minimum of five years following account closure, in order to satisfy AML record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction, consistent with financial record-keeping obligations.
• KYC documents: Retained for a minimum of five years following the completion of the verification process or account closure, whichever is later.
• Customer support records: Retained for three years from the date of the relevant support interaction, or longer where the interaction relates to an ongoing dispute or legal matter.
• Marketing consent records: Retained for the duration of your marketing subscription and for one year following withdrawal of consent, as evidence of consent status.
• Technical and log data: Typically retained for 12 months, after which it is either deleted or anonymised for aggregate analytical purposes.

Where personal data is no longer required for its original purpose or for legal compliance, pd77 will securely delete or anonymise it in a manner that prevents reconstruction of the original data.

8 Data Security

pd77 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pd77 servers.
• Encryption of sensitive personal data at rest, including identity documents and financial account references.
• Role-based access controls limiting access to personal data to pd77 staff who genuinely need it to perform their duties.
• Multi-factor authentication requirements for internal system access by pd77 personnel.
• Regular security assessments, penetration testing, and vulnerability scanning of platform infrastructure.
• Incident response procedures designed to detect, contain, and remediate data security incidents promptly.

While pd77 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, pd77 will notify affected players without undue delay and will take immediate steps to mitigate any resulting harm.

9 Your Data Rights

As a user of the pd77 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the pd77 support team via live chat or at [email protected].

10 Children's Privacy

The pd77 platform is strictly for adults aged 21 and above. pd77 does not knowingly collect, process, or store the personal data of any person under the age of 21. If pd77 becomes aware that personal data has been collected from an individual who is under the minimum age, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that a person under your care has created a pd77 account or submitted personal data to the Platform without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

11 Changes to This Policy

pd77 reserves the right to update or amend this Privacy Policy at any time. When changes are made, the revised Policy will be published on this page with an updated effective date. Where we consider the changes to be material — for example, where we introduce a new data processing purpose or a new category of data sharing — we will notify registered players via email or an in-platform notification prior to the changes taking effect.

Your continued use of the pd77 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should discontinue using the Platform and may request account closure in accordance with our Terms & Conditions.

We recommend that you review this Privacy Policy periodically to remain informed about how pd77 is protecting your information. Archived versions of previous policies are available on request by contacting [email protected].

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pd77 processes your personal data, please reach out to the pd77 support team through the following channels:

• Live Chat: Available 24/7 via your pd77 account dashboard. This is the fastest way to raise a data rights request or privacy concern.
• Support Email: [email protected] — please allow up to 48 hours for a response to privacy-related email enquiries.
• Operating Hours: Bangladesh Standard Time (UTC+6), 24 hours a day, 7 days a week.

When submitting a data rights request, please provide your registered email address and a clear description of your request. pd77 may need to verify your identity before processing the request to ensure that personal data is not disclosed to an unauthorised party. pd77 aims to respond to all verified data rights requests within 30 calendar days of receipt.